Jerusalem Market Privacy Policy
Introduction
This policy explains how we, Jerusalem Market, use the personal information you provide when using our service, including but not limited to our website and mobile applications (jointly referred to as "Websites"). By visiting and ordering assistance on this website, you agree and, where required, consent to the collection, use, and transfer of your information as set out in this policy. Please read this Privacy Policy and understand it before using our services.
Collection of Personal Information
We collect personal information when you order goods or services from us or use our website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies.
Information You Provide to Us Directly
We collect personal information when you order goods or services from us or use our website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below). "Jerusalem Market" will collect information that personally identifies you and your location, where required (including your name, email address, home address, telephone number, and geolocation, amongst others), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the website and to provide you with offers and information about Jerusalem Market and other services that may interest you. We might collect this personal information through online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the website; or through advertising, research, and direct marketing. We do not collect sensitive information about you.
Information Received from You as Part of Your Communications
When you use our Services (for example, on our Site), complete electronic forms, communicate with delivery personnel, or contact us by online chat, email, phone, or text, we may automatically collect and store certain information about you and the activity you engaged in, for example, your name and contact information, your order details, information that you voluntarily provide to us, the nature of your communication, the purpose of the interaction, and the action we took in response to your inquiry or request.
Information Collected Automatically
Device ID, device identification, operating system, and corresponding version, time of access, configuration settings, information on Internet connection (IP address)
Location Information
We may collect and store general location information (such as IP address) when you use the Services. We may also collect route information and delivery pick-up or drop-off information. Suppose you permit the Services to access location services through the permission system used by your mobile operating system ("Platform") or browser. In that case, we may also collect and store the precise location of your device when the Jerusalem Market app is running in the foreground or background of your device. "Jerusalem Market" will use this information to select your delivery address, provide more accurate deliveries of your orders, provide recommendations, enhance your user experience, and improve the services. You can choose whether to enable the location tracking feature through your device or Platform settings or when prompted by the Jerusalem Market mobile app. Suppose you decide to disable the location feature. In that case, the delivery personnel will not receive precise location information from your device, which may compromise the accuracy of deliveries in some situations, for instance, if you are in a large area, such as a park.
Personal Information from Publicly Available Sources and Third Parties
In addition to data processors, we also work with third parties to whom we transmit your data but who are not bound by our instructions. These are, for example, our consultants, lawyers, or tax consultants who receive your data from us based on a contract and process your data for legal reasons or to protect our interests.
We do not sell or rent your data to third parties under any circumstances. Selling or renting your data will never take place without your explicit consent.
Cookies
Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser, enabling the site's or provider's system to recognize your browser and remember certain information.
How We Use Cookies – We use first-party and third-party cookies for the following purposes:
- To make our Services function properly.
- To improve our Services.
- To recognize you when you return to our Site and to remember information you have already provided, such as items in your order cart.
- To collect information about your activities over time and across third-party websites or other online services to deliver content and advertising tailored to your interests; and
- To provide a secure browsing experience during your use of our Services.
How to Manage Cookies – You may disable cookies by modifying your browser settings. If you choose to disable cookies, you may not be able to experience the interactive features of our Services fully. For more information on cookies and how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or https://www.usa.gov/optout_instructions.shtml.
Online Analytics and Advertising Technologies
Our third-party vendors and we may use automated technologies (including cookie identifiers on our Site) and other collected information to tailor ads or deliver content when you are on our Services or different devices, apps, or websites.
Targeted Advertising
In principle, targeting means switching and fading advertising banners on websites tailored to specific target groups. The aim is to display the most attractive banners as individually as possible for the user and potential customer. Firstly, we define a target group, and secondly, we commission our service providers to show our advertising to the target group. We segment customer types and place ads on different portals to define the target group better. We do not process personal data, as these are initially made anonymous.
Mobile Applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile devices who do not want to receive interest-based advertising may opt out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides instructions on preventing the delivery of tailored in-application advertisements. You should view your device or system "Settings" to determine how to opt out of using your device ID for "cross-app" personalized advertising.
To Maintain, Improve, and Personalize the Services
We use different service providers, i.e., data processors, in our daily processing for various purposes, as described in this Privacy Policy. These service providers include cloud service providers, SMS system providers, data warehouse providers, outsourced human resources, and other service providers involved in processing personal data for the purposes prescribed therein. Such service providers will process your data following the requirements under the applicable personal data protection law, only according to our instructions, and have no claims to this personal data. We also monitor our processors and include only those who meet our high standards.
Because we use different data processors and change them from time to time, it is not appropriate to identify specific recipients of personal information.
However, if you are interested, we will be happy to disclose the name of the processor(s) in use at that time upon request.
For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device, activity, and other relevant information. We use such information to combat spam, malware, malicious activity, or security risks; improve and enforce our security measures; and monitor and verify your identity so unauthorized users do not gain access to your information.
To Maintain Legal and Regulatory Compliance
Our Services are subject to specific laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, fulfill our business obligations, and ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.
To Enforce Compliance with Our Agreements and Policies
When you access or use our Services, you are bound to our Terms and Conditions (if you are a User and is available), the Merchant Terms of Service, or other master services agreement entered between you and Jerusalem Market (if you are a Merchant), and this policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing, and mitigating any alleged or actual prohibited, illicit, or illegal activities on our Services. We also process your Personal Information to analyze, avoid, or mitigate violations of our internal terms, agreements, or policies; enforce our agreements with third parties and business partners.
To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using data for fraud prevention, enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
Provision of Personal Information to Third Parties
We may provide your Personal Information to third parties as described below.
Service Providers or Third Parties
We may provide your information to our service providers or third parties to help provide services to you for specific business purposes. These service providers or third parties may have access to your Personal Information to perform services on our behalf. Your information is provided for them to provide us with services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support, and other services.
Group Companies
Within a group, it is sometimes necessary to use resources effectively. In this context, we support each other within our group in optimizing our processes. Your data may be transferred to other entities within our group in a foreign country. Please see further details concerning the cross-border transfer of personal data below.
For more information and any relevant questions concerning the processing of your data between Jerusalem Market and the Group, please get in touch with Jerusalem Market at support@shoppersolution.com
Social Media
We have profiles on various social media platforms on which we advertise our products and interact with customers. Since we operate these profiles on third-party platforms, the operators collect different personal data from you each time you visit these social media channels.
When Required or Permitted by Law
You have the right to be informed about which data we store about you and how we process this data.
We will respond to your access request as soon as practicable, within thirty (30) days of receiving your access request. We will also inform you within the timeframe if we need more time to adhere to your request (with reasons) or require additional time to affect the request.
Corporate Transactions
In the event of a business transfer, merger, and other reorganization, dissolution, or similar event, we may provide your information to one or more third parties as part of that transaction, including during the negotiation of a transaction.
With Your Consent
We may also provide your information to third parties with your consent or direction.
Security
Jerusalem Market has implemented administrative, organizational, technical, and physical security controls designed to safeguard Personal Information. However, online activity is only partially secure and error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is certain. Please keep this in mind when disclosing any information to Jerusalem Market.
Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide services and maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Third-Party Sites
In addition to data processors, we also work with third parties to whom we transmit your data but who are not bound by our instructions. These are, for example, our consultants, lawyers, or tax consultants who receive your data from us based on a contract and process your data for legal reasons or to protect our interests. We do not sell or rent your data to third parties under any circumstances, and this will never occur without your explicit, informed consent.
Social Media Usage
The social media platforms Facebook and Instagram are operated by Facebook. We have profiles on various social media platforms on which we advertise our products and interact with customers. Since we handle these profiles on third-party platforms, including Facebook and Instagram, the operators collect your personal data each time you visit these social media offerings.
Children's Information
Our Services are not intended for children under 13 years of age, and we do not knowingly collect Personal information from children under the age of 13. A parent or guardian of a child under age 13 may review and request the child's information deletion. If you are a parent or guardian of a child under the age of 13 and believe they have disclosed Personal Information to us, please get in touch with us at privacy@shoppersolution.com.
Contact Us
For additional information, please get in touch with us at support@shoppersolution.com.
How We Use Personal Data
Jerusalem Market uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
- To enhance the safety and security of our users and services
- For customer support
- For research and development
- To enable communications between users
- To send marketing and non-marketing communications to users
- In connection with legal proceedings
“Jerusalem Market” does not sell or share personal user data with third parties for their direct marketing, except with users' consent.